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POLICIES

Processing & Transit Times

  • Fulfillment (U.S. & International): 1 business week (order processing & preparation)
  • Shipping (U.S.): 1 business week (carrier transit time)
  • Total Delivery Estimate (U.S.): 2 weeks from order date
  • Shipping (International): Up to 3 business weeks (varies by destination & customs)
  • Total Delivery Estimate (International): Up to 4 weeks from order date (customs delays not included)

Important Notes

  • Processing begins upon payment confirmation
  • Transit time starts when carriers (USPS/UPS) scan your package
  • Weekends/holidays excluded from delivery estimates
  • International orders are subject to customs delays beyond our control

Tracking & Support

All Sales Final

  • No refunds, returns, or exchanges permitted for any purchases
  • Applies to all: regular/sale items, handmade/custom products, gift orders, and digital content

Quality Assurance

  • Handmade variations (stitching, dye, etc.) are intentional design features, not defects
  • Report true defects within 48 hours to support@nodefenders.com with: unboxing video/photos and order number

Order Errors

We only replace items if:

  • Wrong item was shipped (evidence required)

International Orders

  • No replacement items are sent for international orders, even if the error was on our end
  • Customers are entitled to a compensation amount based on the issue

1. Data Collected

  • Provided: Name, email, phone, address (orders).
  • Automated: Cookies, IP, browser type (via Shopify/Wix).
  • Marketing: SMS/email engagement (Klaviyo/n8n).

2. How We Use Data

  • Orders: Process payments (Stripe/Shopify), ship via USPS/UPS.
  • Marketing: Klaviyo (SMS/email), n8n (automated workflows).
  • AI Training: Anonymized data may train customer-service bots.

3. Third Parties

Data shared with:

  • Payments: Stripe, PayPal.
  • Shipping: USPS, UPS.
  • Tools: Klaviyo, n8n, Shopify.

4. Your Rights

  • Access/Delete: Email support@nodefenders.com.
  • Do Not Sell: We never sell data (CCPA compliant).
  • Cookies: Disable in browser settings.

5. Security

Encrypted payments (SSL), but absolute security cannot be guaranteed.

6. Policy Updates

We may update this policy. Changes posted here.

Contact: Same as above.

Last Updated: [07/15/2025]
By using nodefenders.com, you agree to these Terms.

1. Changes to Terms

We may modify these Terms at any time. Changes are effective immediately upon posting. Continued use = acceptance.

2. Orders & Purchases

  • All Sales Final: No refunds, returns, or exchanges. Handmade items may vary slightly (fabric, dye, stitching).
  • Fraud Prevention: We reserve the right to cancel suspicious orders.

3. Shipping (USPS/UPS)

  • Fulfillment (U.S. & International): 1 business week (order processing & preparation)
  • Shipping (U.S.): 1 business week (carrier transit time)
  • Total Delivery Estimate (U.S.): 2 weeks from order date
  • Shipping (International): Up to 3 business weeks (varies by destination & customs)
  • Total Delivery Estimate (International): Up to 4 weeks from order date (customs delays not included)

Important Notes

  • Processing begins upon payment confirmation
  • Transit time starts when carriers (USPS/UPS) scan your package
  • Weekends/holidays excluded from delivery estimates
  • International orders are subject to customs delays beyond our control

Tracking & Support

4. SMS/Email Marketing (Klaviyo & n8n)

By purchasing, you agree to:

  • Klaviyo’s Mobile Terms (see below) for SMS.
  • Automated emails (order confirmations, promotions) via Klaviyo/n8n.
  • Opt-out anytime:
Klaviyo Mobile Terms Integration

Last Updated: Jan. 21, 2025

  • Recurring SMS messages sent via auto-dialer. Message/data rates apply.
  • To opt-out: Text STOP to +18559709733. For help, text HELP.
  • Supported carriers not liable for delays. Full terms here.

5. User-Generated Content

Tagging #NoDefenders grants us rights to feature your content on our Site/social media.

6. Intellectual Property

All designs, logos, and Site content are owned by No Defenders LLC. Unauthorized use = legal action.

7. Limitation of Liability

We are not liable for:

  • Product misuse or allergic reactions.
  • Shipping delays (USPS/UPS responsibility).
  • Third-party errors (e.g., payment processors).

8. Governing Law

Disputes governed by California law. Arbitration required before litigation.

Contact:

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F.A.Q

Processing & Transit Times

  • Fulfillment (U.S. & International): 1 business week (order processing & preparation)
  • Shipping (U.S.): 1 business week (carrier transit time)
  • Total Delivery Estimate (U.S.): 2 weeks from order date
  • Shipping (International): Up to 3 business weeks (varies by destination & customs)
  • Total Delivery Estimate (International): Up to 4 weeks from order date (customs delays not included)

Important Notes

  • Processing begins upon payment confirmation
  • Transit time starts when carriers (USPS/UPS) scan your package
  • Weekends/holidays excluded from delivery estimates
  • International orders are subject to customs delays beyond our control

Tracking & Support

All Sales Final

  • No refunds, returns, or exchanges permitted for any purchases
  • Applies to all: regular/sale items, handmade/custom products, gift orders, and digital content

Quality Assurance

  • Handmade variations (stitching, dye, etc.) are intentional design features, not defects
  • Report true defects within 48 hours to support@nodefenders.com with: unboxing video/photos and order number

Order Errors

We only replace items if:

  • Wrong item was shipped (evidence required)

International Orders

  • No replacement items are sent for international orders, even if the error was on our end
  • Customers are entitled to a compensation amount based on the issue