Processing & Transit Times

• Fulfillment (U.S. & International): 1 business week (order processing & preparation)
• Shipping (U.S.): 1 business week (carrier transit time)
• Total Delivery Estimate (U.S.): 2 weeks from order date
• Shipping (International): Up to 3 business weeks (varies by destination & customs)
• Total Delivery Estimate (International): Up to 4 weeks from order date (customs delays not included)

Important Notes

• Processing begins upon payment confirmation
• Transit time starts when carriers (USPS/UPS) scan your package
• Weekends/holidays excluded from delivery estimates
• International orders are subject to customs delays beyond our control

Tracking & Support

• Tracking numbers emailed upon shipment
• For urgent needs, contact: support@nodefenders.com

All Sales Final

• No refunds, returns, or exchanges permitted for any purchases
• Applies to all: regular/sale items, handmade/custom products, gift orders, and digital content

Quality Assurance

• Handmade variations (stitching, dye, etc.) are intentional design features, not defects
• Report true defects within 48 hours to support@nodefenders.com with: unboxing video/photos and order number

Order Errors

We only replace items if:

• Wrong item was shipped (evidence required)

International Orders

• No replacement items are sent for international orders, even if the error was on our end
• Customers are entitled to a compensation amount based on the issue